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Sentiment Metrics

Sentiment is a social customer service platform to help businesses measure and communicate with customers on social media. Try it free.

How do they introduce themselves

Discover how 1ST CENTRAL improved social response times and strengthened customer advocacy. Sentiment is a social platform to help brands and contact centres communicate with customers on social media, and provide the best social customer service. Try it for 30 days. *No credit card required, no software to install10 essential building blocks to help you better understand how to add social media to the contact centre and deliver exceptional customer service.

Publish, Engage and AnalyseSchedule and publish content to social customers via channels including Facebook, Twitter, G+ through a shared calendar. Customer service and marketing can engage at scale resolving complaints and capitalising on opportunities in real-time. Analyze and monitor social customer conversations and internal team performance. Why people love Sentiment ?Single stream inbox for all social channelsFastest social collection in the marketMarketing and customer services needs both metAdvanced publishing calendar and scheduling toolsComprehensive analytics including sentimentSLA tracking for customer services....

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