IT Services, Systems and Network Management Software for Enterprise IT and Managed Service Providers.
Can't read the image? click here to refresh* Fields are mandatory "Tracking Assets and its changes as part of IT Compliance and InfoSec Audits is one of the critical requirements for our business. Our team was spending considerable amount of time & energy in collecting logs from different sources, analysing them and maintaining the same was tedious. We chose SapphireIMS as it provides an integrated log analyzer that captures eventlogs, syslogs and snmp traps along with comprehensive dynamic inventory which simplifies compliance. We had rolled out the solution and worked with their professional services & support to achieve our business objectives.
Now we are able to manage the assets and comply to IT audit requirements with certain ease!" Ravi Kurian Joy, Chief Information Officer, Navigant India. "We were managing our IT operations with excel sheet based call tagging, mail based approvals, manual reports, etc. and decided to adapt an ITSM tool to automate. SapphireIMS with an integrated Service Desk and Asset Management, allowed us to model the processes using its flexible workflow engine and the ready-to-use components simplified the implementation.
The amount of time spent on manual collation of data has come down substantially and all data is available on dashboards for intuitive analysis. Additionally SapphireIMS with its compliance management provides a single page compliance view and we no longer need worry about compliance risks!" Kaspar Joseph, Asst. General Manager – IT, AVTEC Ltd. "One of the prime objectives is to ensure quality services to our internal & external customers who have their business operations spread across the country.
We were looking for Service-desk to automate the entire service support process to avoid stress on internal team and to avoid manual issues for entire Shriram Group so that our team...
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