1-888-436-3797 | Genesys is a leading provider of omnichannel customer experience and contact center solutions, with over 3500 customers in 80 countries.
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888. 436. 3797Genesys Named A Leader In The Gartner Contact Center Infrastructure Magic Quadrant20092010201120122013201420152016Read The Gartner ReportTRY GENESYS CLOUDSEE EDITIONSCALCULATE YOUR ROIGET STARTED NOWRegister TodayLearn How to Select, Design and Implement a Virtual Contact CenterDOWNLOAD THE EBOOKLearn the 5 Capabilities You Need In a Customer Experience PlatformDOWNLOAD THE EBOOKLearn the Best Practices for an Omnichannel Customer ExperienceDOWNLOAD THE EBOOKChrissy Linzy, Supervisor, Global Voice and Video Collaboration, Red HatRead The Complete StoryJo Kirkham, Customer Experience Transformation Lead,Marks & SpencerRead The Complete StoryElizabeth Gotto, Senior Vice President Global Contact Center Technology, TicketmasterRead The Complete StoryLearn MoreLearn MoreLearn MoreCustomer Experience (CX) is about building strong customer relationships and brand advocates by consistently, seamlessly and personally engaging with your customers across their journeys consisting of many touchpoints, channels and interactions. Without a strong customer experience focus many companies are finding it hard to differentiate their offerings and compete effectively.
To deliver optimal journeys companies are taking a 360 degree view of the customer experience analyzing data from contact centers, CRM and marketing systems to more effectively engage with customers across customer lifecycles and journeys....
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